At G-Mas Place, we understand that booking accommodation involves sharing personal information with us. We take that responsibility seriously. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we may share it, and the choices available to you.
This policy is intended to reflect applicable Ghanaian data-protection requirements, including the Data Protection Act, 2012 (Act 843).
1. Who We Are
For this policy, “G-Mas Place”, “we”, “us” and “our” refer to the operator of the G-Mas Place accommodation and website. Address: 49 Otu Kofi St., Accra, Ghana Phone: 024 884 6425 Privacy Contact: gmashouseosu@gmail.com Legal/Registered Business Name: G-Mas Place
2. Information
We Collect Depending on your interaction with us, we may collect your name, phone number, email address, booking dates, number of guests, accommodation preferences, special requests, identification information where reasonably required, payment-related information, messages, feedback and other information you provide.
3. Booking Information
For reservations we may collect check-in and check-out dates, accommodation selected, number of guests, booking status, payment status and communications needed to manage your stay.
4. Identification
Information For security, regulatory or operational purposes, G-Mas Place may request valid identification. We seek to collect only information reasonably necessary for the relevant purpose.
5. Payment Information
Payments may be processed by banks, payment processors or booking platforms. Where possible, G-Mas Place does not need to store complete payment-card details. Payment providers: Paystack
6. Automatically Collected Information
When you visit the website, technical information may be collected automatically, including IP address, browser and device type, operating system, approximate technical location, pages visited, referring website, access times and security-related information.
7. Cookies
The website may use cookies and similar technologies for essential functionality, preferences, security, performance and analytics. Third-party services may use their own cookies. Where required by law, appropriate choices will be provided for non-essential cookies.
8. How We Use Personal Information
We may use personal information to process reservations, communicate with guests, provide accommodation, process payments and refunds, verify guests, maintain security, provide customer support, handle complaints, prevent fraud, maintain records, improve services, send permitted marketing, comply with law and protect people and property.
9. Lawful Processing
We process personal information only where an appropriate lawful basis exists under applicable requirements. Depending on the circumstances, processing may be necessary for a contract, a legal obligation, legitimate interests, protection of individuals, or consent where consent is required. 10. Booking Communications We may contact you regarding confirmations, payment, arrival, check-in, changes, checkout, requests and problems with your stay. These communications are part of providing the accommodation service.
11. Marketing
Where permitted, G-Mas Place may send information about offers, discounts, accommodation and relevant services. Where consent is required, appropriate consent will be obtained. You may unsubscribe from marketing at any time. Essential booking communications will continue where necessary.
12. Sharing Personal Information
We do not sell guests’ personal information. We may share information where necessary with payment providers, banks, booking platforms, website and IT providers, communications providers, security personnel, professional advisers, authorities, service providers and other parties where authorised or legally required.
13. Legal and Regulatory Disclosure
Information may be disclosed where required or permitted by law, including to courts, law-enforcement agencies, regulators, tax authorities or professional advisers, or where necessary to protect safety, prevent fraud or protect legal rights.
14. International Transfers
Some service providers may process information outside Ghana. Where applicable, G-Mas Place will take reasonable steps to ensure that personal information continues to receive appropriate protection and that applicable requirements are respected.
15. Security
We take reasonable administrative, technical and organisational measures to protect information against unauthorised access, loss, destruction, disclosure, alteration and misuse. No electronic system can be guaranteed completely secure.
16. Retention
We retain personal information only for as long as reasonably necessary for the purpose collected, unless a longer period is required or permitted by law. Booking and financial records may be retained longer to meet accounting, tax, legal or regulatory requirements. When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
17. Accuracy
Guests should provide accurate and current information and notify G-Mas Place when relevant details change.
18. Your Privacy Rights
Subject to applicable law and lawful limitations, you may have rights to be informed about processing, access personal information, request correction, object to certain processing, request deletion where applicable, withdraw consent where processing is based on consent, and raise a complaint. Ghana’s Data Protection Commission identifies data-subject rights under sections 39–44 of Act 843, including rights to access and object to processing. ■cite■turn0search4■ 19. Access and Correction Requests To request access to or correction of your information, contact: Privacy Email: [INSERT OFFICIAL PRIVACY EMAIL] We may need to verify your identity before responding.
20. Children’s Privacy
Our website is not intended to collect personal information from children for independent use. Where children stay with adults, information may be provided by a parent or guardian where reasonably necessary for the reservation or stay.
21. Third-Party Websites
Links to third-party websites may appear on our website. Their privacy practices are governed by their own policies, not this Privacy Policy.
22. Social Media and Reviews
Interactions on third-party social platforms are subject to those platforms’ policies. If you voluntarily provide a review, testimonial, photograph or other content for publication, we may use it according to the permission or terms under which it was provided.
23. CCTV and Photography
If security cameras or monitoring systems are used at the property, they should be operated for legitimate safety and security purposes and in accordance with applicable law. Cameras should not be placed in bedrooms or bathrooms.
24. Data Breaches
If we become aware of a personal-data breach, we will assess, contain and investigate it and take reasonable remediation steps. Where notification is legally required, we will notify the appropriate authority and/or affected individuals.
25. Complaints
If you have concerns about our handling of your information, contact us first: Privacy Contact: [INSERT OFFICIAL PRIVACY EMAIL] You may also have the right to complain to Ghana’s Data Protection Commission. The Commission is the statutory body responsible for overseeing implementation of Act 843. ■cite■turn0search0■turn0search6■
26. Changes to This Policy
We may update this Privacy Policy to reflect changes in services, technology, processing practices or legal requirements. The latest version will be published with an updated date.
27. Contact
**G-Mas Place** 49 Otu Kofi St., Accra, Ghana **Phone:** 024 884 6425 **Privacy Email:** gmashouseosu@gmail.com **