At G-Mas Place, we understand that travel plans can change. This policy explains what happens when a guest cancels, changes or shortens a reservation and how eligible refunds are handled.
1. Scope
This policy applies to direct reservations made through G-Mas Place unless different cancellation terms were expressly communicated and accepted at booking. Third-party bookings may be governed by the platform’s own policy.
2. Booking Confirmation
Once confirmed, accommodation is held for the guest for the agreed dates. The applicable cancellation terms depend on the accommodation, dates, rate, length of stay, promotions, amount paid and booking channel.
3. Standard Cancellation Schedule
Unless a different policy is stated in the booking confirmation: 7 or more days before check-in: Eligible for a refund of the amount paid, less any clearly disclosed non-refundable fees. 3–6 days before check-in: Eligible for a 50% refund of the accommodation amount paid. Less than 72 hours before check-in: Generally non-refundable. No-show: Generally non-refundable. IMPORTANT: G-Mas Place should confirm that these periods and percentages match its actual commercial policy before publication.
4. Cancellation Time
Deadlines are based on when G-Mas Place receives the cancellation request. Guests should obtain confirmation that their request was received. Reservations: 024 884 6425 Email: [INSERT RESERVATION EMAIL]
5. Refunds
Eligible refunds will normally be returned to the original payment method where reasonably possible. Bank and payment-provider processing times may affect when funds appear.
6. Currency and Exchange Rates
Where payment was made in a foreign currency, the amount received may differ because of exchange-rate movements, bank charges or payment-provider conversion fees.
7. Non-Refundable Rates
Certain promotional or discounted rates may be non-refundable. This condition should be clearly communicated before confirmation. Non-refundable rates generally cannot be refunded for changes of plans, failure to travel, late arrival or early departure, except where required by law or approved as an exception.
8. Promotional Offers
The website currently advertises an early-booking discount of up to 15% and a 25% offer for stays of six nights or more. Promotional reservations may have separate cancellation conditions. The terms applicable to a promotion will be stated when the offer is accepted.
9. Changes to a Reservation
Guests wishing to change dates, accommodation, occupancy or other material booking details should contact G-Mas Place as early as possible. Changes are subject to availability and may affect rates, promotional eligibility and cancellation terms.
10. Shortening a Stay
Leaving before the booked departure date does not automatically create a refund for unused nights. Any refund depends on the applicable booking terms and circumstances.
11. Late Arrival
Guests expecting to arrive late should notify G-Mas Place. Late arrival does not normally extend the booking or create an automatic refund for unused time.
12. No-Show
A guest who does not arrive and has not cancelled under the applicable terms is treated as a no-show. Unless otherwise stated, no-show reservations are non-refundable.
13. Cancellation by G-Mas Place
If G-Mas Place must cancel a confirmed reservation, it will seek an appropriate solution, which may include alternative accommodation, rescheduling, a refund of amounts paid for the affected stay, or another mutually agreed arrangement.
14. Force Majeure
Events outside reasonable control may affect accommodation availability, including natural disasters, fire, flood, government restrictions, civil unrest, public emergencies, major utility failures, severe weather or security incidents. G-Mas Place will communicate with affected guests and seek a fair and practical solution.
15. Medical or Personal Emergencies
Unexpected personal circumstances do not automatically override the cancellation policy unless required by law. Guests facing exceptional circumstances should contact G-Mas Place as soon as possible. Discretionary alternatives may include rescheduling, partial refund or future-stay credit.
16. Service Issues
During a Stay Guests should report material problems as soon as possible and allow G-Mas Place a reasonable opportunity to investigate and resolve them. Where a material problem cannot reasonably be resolved, G-Mas Place may consider a partial refund or other remedy depending on the circumstances.
17. Damage and Additional Charges
Refunds do not remove responsibility for damage, excessive cleaning, missing property or other recoverable costs caused by a guest or their party. Reasonable costs may be charged separately, subject to applicable law.
18. Payment Processing
Fees Where a refund is issued, third-party processing fees may affect the refunded amount where they were clearly disclosed and retaining them is permitted by law. Direct-booking payment/refund fee policy: [INSERT ACTUAL POLICY]
19. Third-Party Booking Platforms
Guests who booked through Airbnb, Booking.com, Expedia, another online travel agency or another third-party platform should follow that platform’s cancellation and refund process. The platform’s policy may govern the reservation.
20. Refund Request Procedure
To request a refund, contact: G-Mas Place Phone: 024 884 6425 Email: gmashouseosu@gmail.com Please provide your full name, booking reference, check-in and check-out dates, reason for the request and proof of payment where necessary.
21. Refund Processing
Time Once approved, G-Mas Place will initiate an eligible refund within 3 business days. The receiving bank or payment provider may require additional time.
22. Refund Disputes
If you believe a refund was calculated incorrectly, contact G-Mas Place with the booking details. We will review the reservation and explain the calculation.
23. Changes to This Policy
G-Mas Place may update this policy to reflect changes in services, operations, law or business practices. The policy applicable to an existing reservation will generally be the policy communicated and accepted when the reservation was made, unless law or mutual agreement requires otherwise.
24. Contact
**G-Mas Place** 49 Otu Kofi St., Accra, Ghana **Phone:** 024 884 6425 **Email:** gmashouseosu@gmail.com